What This Policy Covers
This Cookie Policy explains how The Clubhouse Casino, operated at the-clubhouse-casino-au.com, uses cookies and similar tracking technologies when you visit our website. It also tells you what choices you have and how to exercise them.
Reading this page takes a few minutes. We think it is worth your time, particularly if you care about how your browsing data is handled. Australians have meaningful rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) that apply directly to how we collect and use data tied to your device or account.
By continuing to use The Clubhouse Casino website after being shown our cookie banner, you confirm that you understand and accept the use of cookies as described below. Where we ask for your consent, we will not set non-essential cookies until you give it.
What Cookies Are and How They Work
A cookie is a small text file that a website places on your device when you visit. It is not a program and cannot execute code or carry viruses. Its job is simply to store a piece of information that the website or a third party can read on your next visit.
Cookies work alongside similar technologies, including:
- Local storage and session storage – areas of your browser that hold data beyond a single page load, often used for keeping your session active while you navigate between game categories.
- Web beacons and pixels – tiny invisible images embedded in pages or emails that record whether a page was loaded or a link was clicked.
- Device fingerprinting signals – combinations of browser settings, screen resolution, and installed fonts that help us distinguish devices for fraud prevention purposes.
Unless stated otherwise, all references to “cookies” in this policy include these related technologies.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to work at all. Without them, you cannot log in, complete a deposit, load a game, or access any page that requires authentication. Because they are technically required to deliver the service you have requested, we do not need your consent to set them, and you cannot opt out of them through our cookie banner while still using the site.
Examples of what these cookies do on The Clubhouse Casino website:
- Keep your session open as you move between the lobby, cashier, and game pages
- Remember your login state so you are not logged out mid-session
- Enforce account security checks and two-factor verification flows
- Pass transaction tokens during deposit and withdrawal processing
- Apply geo-restrictions and responsible gambling controls required under Australian law
Performance and Analytics Cookies
These cookies collect anonymous data about how visitors use the site: which pages are visited most, how long sessions last, where users tend to drop off, and whether error messages are triggering at unusual rates. We use this information to fix problems and improve the experience for all players.
The data gathered is aggregated. It does not identify you personally unless you have linked it to an account through a separate process. We use analytics tools that comply with Australian data handling requirements, and any data sent offshore is subject to contractual protections consistent with APP 8.
We ask for your consent before setting these cookies. If you decline, we will not be able to count your visit in our analytics, but the site will function normally.
Functional Cookies
Functional cookies let us remember choices you have made to personalise your experience. This includes things like:
- Your preferred language or currency display settings
- Whether you have dismissed a particular notification or tutorial
- Which game filters you had active the last time you visited the lobby
- Whether you opted into or out of certain promotional communications
These cookies are not essential in the technical sense, but they do make using The Clubhouse Casino noticeably more convenient. We will ask for your consent before setting them.
Marketing and Targeting Cookies
Marketing cookies are set either by us or by trusted third-party advertising partners. They track your activity across websites to build a profile of your interests and serve you relevant promotional content on other platforms.
On The Clubhouse Casino website, these cookies may be used to:
- Measure the effectiveness of promotional campaigns we run on external platforms
- Understand whether a player who registered arrived via a specific advertising channel
- Limit how many times the same advertisement is shown to the same person
We do not use marketing cookies to target minors, and all casino-related advertising we run complies with the Interactive Gambling Act 2001 (Cth) and the advertising standards set by the Australian Association of National Advertisers. You can refuse marketing cookies without affecting your ability to use the site.
Responsible Gambling and Compliance Cookies
Some cookies are set specifically to support our legal obligations around responsible gambling under Australian law. These include:
- Cookies that enforce self-exclusion periods or deposit limits you have set on your account
- Tokens that verify your age and identity confirmation status
- Session markers used to surface responsible gambling reminders at appropriate intervals
- Flags linked to participation in our voluntary pre-commitment tools
These cookies are treated as strictly necessary for compliance purposes and cannot be disabled while an active responsible gambling measure is in place on your account.
First-Party vs Third-Party Cookies
First-party cookies are set directly by The Clubhouse Casino from the domain the-clubhouse-casino-au.com. We control what data they store and how long they last.
Third-party cookies are placed by external services whose code runs on our pages. These may include analytics providers, payment processors, live chat infrastructure, and affiliate tracking systems. Third parties operate under their own privacy policies, though we vet them to ensure their data practices are compatible with Australian privacy law before allowing their scripts on our site.
We do not sell data collected through cookies to unrelated third parties for their own independent marketing purposes.
How Long Cookies Last
Cookies are either session-based or persistent.
- Session cookies are deleted automatically when you close your browser. They are used for things like keeping you logged in during a single visit.
- Persistent cookies remain on your device for a set period after your session ends, or until you delete them manually. Depending on the cookie’s purpose, this period may range from a few days to up to 24 months.
You can see a list of specific cookie names, their purposes, and their expiry times in the cookie preference centre accessible via the banner shown on your first visit to our site.
Your Choices and How to Manage Cookies
Using Our Cookie Preference Centre
When you first land on the-clubhouse-casino-au.com, you will see a cookie banner that lets you accept all cookies, reject non-essential ones, or choose by category. You can revisit and change these settings at any time. Withdrawing consent does not affect the lawfulness of any processing that took place before you withdrew it.
Browser-Level Controls
Every major browser lets you view, block, or delete cookies through its settings. Common paths include:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
Blocking all cookies through your browser will prevent The Clubhouse Casino from functioning correctly. If you block strictly necessary cookies, you will not be able to log in or use the gaming platform.
Opting Out of Analytics
If you use Google Analytics and wish to prevent your visit data from being included in aggregate reports, Google offers a browser opt-out add-on available at tools.google.com/dlpage/gaoptout. Installing this add-on signals to the analytics script that your session should be excluded.
Do Not Track Signals
Some browsers can send a “Do Not Track” signal to websites you visit. At present, there is no agreed technical standard for how websites should respond to this signal. We note when it is sent and will continue to monitor whether a consistent industry approach emerges in Australia.
Cookies and Your Privacy Rights Under Australian Law
The Privacy Act 1988 (Cth) and the Australian Privacy Principles govern how we handle personal information, which in some circumstances includes data linked to cookies and device identifiers. Under these laws, you have the right to:
- Know what personal information we hold about you, including data derived from cookies that can be linked to your account
- Request correction of inaccurate personal information
- Make a complaint if you believe we have mishandled your personal information
To exercise any of these rights, contact us directly using the details in the section below. We will respond within a reasonable period and, where required, within the timeframe set out under Australian law.
The Office of the Australian Information Commissioner (OAIC) is the independent regulator for privacy matters in Australia. If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the OAIC at www.oaic.gov.au.
Data Storage and International Transfers
Data collected through cookies on our website may be stored on servers located outside Australia, including in jurisdictions within the European Union, the United Kingdom, and Southeast Asia. When we transfer personal information offshore, we take steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles, typically through contractual data processing agreements.
Where practicable, we prefer to work with providers that hold recognised certifications or operate under legal frameworks offering a comparable level of protection to Australian privacy law.
Children and Cookie Collection
The Clubhouse Casino is strictly for adults aged 18 and over. We do not knowingly collect any data, including through cookies, from individuals under 18 years of age. Our website uses age-verification cookies as part of the access control measures required under the Interactive Gambling Act 2001 (Cth). If you believe a minor has accessed the site and their data has been collected, please contact us immediately and we will take prompt action to delete any such data.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, our business practices, or applicable legal requirements. When we make material changes, we will notify registered players by email and update the cookie banner so that returning visitors are made aware before any new cookies are set.
Continuing to use the site after such a notice constitutes acceptance of the updated policy, to the extent permitted by Australian law. If you do not agree with any changes, you should stop using the site and, if you hold an account, contact us about closing it.
Contact Us
If you have any questions about how we use cookies, want to exercise your privacy rights, or wish to make a complaint, you can reach The Clubhouse Casino team through the following channels:
- Address: Level 20, 69 Ann St, Brisbane City QLD 4000, Australia
- Phone: +61 402 369 206
- Email: contact@the-clubhouse-casino-au.com
- Online form: the-clubhouse-casino-au.com/contact-us/
Our team is available Monday to Saturday, 9AM to 6PM AEST. For urgent account or responsible gambling matters, our general support line operates around the clock.