1. Who We Are and How to Reach Us
This Privacy Policy applies to The Clubhouse Casino, operated at the-clubhouse-casino-au.com, with offices located at Level 20, 69 Ann St, Brisbane City QLD 4000, Australia. We are responsible for the personal information we collect from players who use our website, create an account, place bets, or otherwise interact with our services.
If you have questions about how your data is handled, you can contact us directly:
- By email: contact@the-clubhouse-casino-au.com
- By phone: +61 402 369 206
- By post: Level 20, 69 Ann St, Brisbane City QLD 4000, Australia
- Office hours: Monday to Saturday, 9AM to 6PM
We take privacy seriously and aim to respond to all data-related enquiries within a reasonable timeframe.
2. The Legal Framework We Follow
The Clubhouse Casino collects, stores, and uses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Where applicable, we also comply with the Interactive Gambling Act 2001 (Cth), which governs online gambling services offered to Australian residents, as well as any relevant state and territory legislation.
These laws give you specific rights over your personal data and place obligations on us about how we collect, use, disclose, and store it. This policy is written to reflect those obligations clearly and without unnecessary legal complexity.
3. What Information We Collect
We collect personal information when you register an account, use our platform, make transactions, or contact our support team. The types of information we collect fall into the following categories:
3.1 Identity and Contact Information
- Full legal name
- Date of birth (to verify you meet the minimum age requirement of 18 years)
- Residential address
- Email address
- Phone number
3.2 Identity Verification Documents
- Government-issued photo ID (such as a passport or Australian driver’s licence)
- Proof of address documents
- Source of funds documentation where required under anti-money laundering obligations
3.3 Financial Information
- Payment method details (card numbers are handled by our payment processors and are not stored directly on our servers)
- Transaction history including deposits and withdrawals
- Cryptocurrency wallet addresses where relevant
3.4 Account and Gaming Activity
- Login records, session duration, and frequency of play
- Games played, bets placed, and wagering history
- Bonus usage and promotional activity
- Responsible gambling settings such as deposit limits or self-exclusion requests
3.5 Technical Data
- IP address and approximate geolocation
- Device type, browser type, and operating system
- Cookies and similar tracking technologies (see Section 9)
- Pages visited on our website and time spent on each
3.6 Communications
- Records of messages sent to our customer support team
- Feedback or complaints submitted through any channel
- Responses to surveys or promotional campaigns
We do not intentionally collect sensitive information such as health records, racial or ethnic origin, or political opinions unless you voluntarily provide this in a support context and it is relevant to your request. If you submit a responsible gambling concern that touches on health matters, we treat that information with heightened care.
4. How We Collect Your Information
Most of the personal information we hold is collected directly from you. This happens when you:
- Register an account on the-clubhouse-casino-au.com
- Complete identity verification (KYC) procedures
- Make a deposit or request a withdrawal
- Contact our support team by email, phone, or on-site chat
- Participate in promotions or respond to surveys
- Browse our website, which results in automatic collection of technical data via cookies and analytics tools
In some cases we may receive information about you from third parties. This includes identity verification agencies we use to confirm your identity, payment processors who facilitate your transactions, and fraud prevention services that help us protect the integrity of our platform.
5. Why We Use Your Information
We use personal information only for purposes that are directly connected to running a legitimate online casino service for Australian players. The specific purposes are:
5.1 Operating Your Account
We need your identity and contact details to create and maintain your account, verify your eligibility to play, and process your financial transactions. Without this, we cannot provide the service.
5.2 Legal and Regulatory Compliance
Australian law requires us to verify the age and identity of every player, maintain records of transactions, and monitor activity for signs of problem gambling or financial crime. We are also required to cooperate with regulatory bodies and law enforcement agencies when legally obligated to do so. These obligations arise under the Privacy Act 1988, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act), and the Interactive Gambling Act 2001.
5.3 Responsible Gambling
We monitor gaming patterns to identify players who may be experiencing harm. This is not about restricting your enjoyment; it is about meeting our duty of care under Australian consumer protection frameworks and industry codes. If our systems flag a concern, we may reach out to you or apply protective limits.
5.4 Security and Fraud Prevention
Technical data and transaction records are used to detect and prevent fraudulent activity, account takeovers, and misuse of our bonus systems. This protects both you and the integrity of the platform.
5.5 Customer Support
When you contact us, we use the information you provide, along with your account history, to resolve your query as efficiently as possible.
5.6 Service Improvement and Analytics
Aggregated and anonymised data helps us understand how players use the site, which features work well, and where we can improve. Individual players are not identifiable from this analysis.
5.7 Marketing Communications
If you have opted in to receive promotional messages, we may send you information about bonuses, new games, or special offers. You can withdraw this consent at any time by clicking the unsubscribe link in any email or by contacting us at contact@the-clubhouse-casino-au.com. Under the Spam Act 2003 (Cth), we will not send unsolicited commercial messages.
6. Sharing Your Information
We do not sell personal information to third parties. We do not share your data for advertising purposes with outside businesses. Personal information is disclosed to third parties only in the following circumstances:
6.1 Service Providers
We engage reputable third-party providers who assist in operating the platform. These include payment processors, identity verification services, IT hosting providers, fraud detection services, and customer support software. Each provider is bound by contractual obligations to handle your data securely and only for the purpose for which it was shared.
6.2 Regulatory and Legal Obligations
We may disclose personal information to Australian regulatory authorities, law enforcement agencies, or courts where we are required to do so by law. This includes compliance with AML/CTF reporting obligations and responses to valid legal requests.
6.3 Business Transfers
In the event of a sale, merger, or restructuring of our business, personal information may be transferred to a successor entity. We would notify affected users before any such transfer takes effect and ensure that equivalent privacy protections are maintained.
6.4 With Your Consent
Outside the circumstances above, we will only share your data with a third party if you have explicitly authorised us to do so.
7. International Data Transfers
Some of our third-party service providers operate outside Australia. Where personal information is transferred overseas, we take steps to ensure it receives a comparable level of protection to that required under Australian law. This may involve contractual clauses, data processing agreements, or other appropriate safeguards. Under APP 8, we remain accountable for how overseas recipients handle your data.
8. How Long We Keep Your Data
We keep personal information for as long as it is needed to fulfil the purposes described in this policy, or as required by law. In practice, this means:
- Account records and identity verification documents are retained for at least 7 years after your account is closed, as required under AML/CTF legislation
- Transaction records are retained for the same 7-year minimum period
- Responsible gambling records are retained in accordance with applicable industry standards
- Support communications are typically retained for 3 years unless a longer period is required for a legal matter
- Marketing consent records are kept until you withdraw consent and for a reasonable period thereafter
When data is no longer required, we securely delete or de-identify it.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to make the site function correctly and to understand how it is being used. Cookies are small text files placed on your device when you visit our site.
9.1 Types of Cookies We Use
- Essential cookies – required for the website to work, including session management and login state. These cannot be disabled without breaking core site functionality.
- Analytics cookies – help us understand traffic patterns, popular pages, and user behaviour in aggregated form. No personally identifying information is extracted from this data.
- Functional cookies – remember your preferences such as language settings or preferred display options.
- Marketing cookies – used where you have consented to receive personalised communications. These may track visits across sessions to deliver relevant promotional content.
9.2 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though disabling essential cookies will affect your ability to use the site. If you prefer not to have analytics or marketing cookies active, you can adjust your preferences via your browser or by contacting us.
10. Your Rights as an Australian Player
Under the Privacy Act 1988 and the Australian Privacy Principles, you have the following rights regarding your personal information:
10.1 Right to Access
You can request a copy of the personal information we hold about you. We will respond to access requests within 30 days. In most cases there is no charge for providing access, though we may apply a reasonable fee for requests that require substantial effort to compile.
10.2 Right to Correction
If information we hold about you is inaccurate, out of date, or incomplete, you have the right to ask us to correct it. We will take reasonable steps to update records promptly upon a valid correction request.
10.3 Right to Complain
If you believe we have not handled your personal information in accordance with the Privacy Act or the APPs, you have the right to make a complaint. Please contact us first at contact@the-clubhouse-casino-au.com so we can attempt to resolve the matter directly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10.4 Right to Withdraw Marketing Consent
You may opt out of marketing communications at any time. Your withdrawal of consent does not affect communications we are required to send you for operational or legal reasons.
10.5 Right to Anonymity
Where practicable, you have the option to interact with us without identifying yourself. However, the nature of our service means that operating an account and placing bets requires verified identity under law. Anonymity is not possible for registered account activity.
11. Children and Minors
The Clubhouse Casino services are strictly for adults aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. Age verification is conducted as part of the registration and KYC process. If we become aware that personal information has been collected from a minor, we will delete that information and close the associated account without delay. If you believe a minor has created an account on our platform, please contact us immediately at contact@the-clubhouse-casino-au.com.
12. Data Security
We use technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. These measures include encryption of data in transit and at rest, access controls limiting staff access to data on a need-to-know basis, regular security assessments, and monitoring for unusual activity patterns.
No online service can guarantee absolute security. If you suspect your account has been compromised, contact our support team immediately via contact@the-clubhouse-casino-au.com or by calling +61 402 369 206.
In the event of a data breach that is likely to result in serious harm to affected individuals, we will notify the OAIC and affected individuals in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988.
13. Responsible Gambling and Your Data
Responsible gambling is central to how we operate. We use your gaming data to monitor for indicators of problem gambling behaviour, including extended session lengths, rapid escalation of bet sizes, and unusual patterns of play. This monitoring is carried out to protect you, not to profile you for commercial purposes.
If you use our responsible gambling tools such as deposit limits, session reminders, cooling-off periods, or self-exclusion, we store records of these settings and maintain them securely. Self-exclusion data is particularly sensitive and handled with additional care to ensure it cannot be inadvertently reversed without proper process.
For support with gambling-related concerns, you can also contact the National Gambling Helpline on 1800 858 858, available 24 hours a day, 7 days a week.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will post the revised policy on this page and, where appropriate, notify registered users by email. We encourage you to check this page periodically to stay informed about how we protect your information.
Continued use of the-clubhouse-casino-au.com after changes are posted constitutes your acceptance of the updated policy.
15. Contact Us About Privacy
All privacy-related requests, questions, and complaints should be directed to our team:
- Email: contact@the-clubhouse-casino-au.com
- Phone: +61 402 369 206
- Post: Level 20, 69 Ann St, Brisbane City QLD 4000, Australia
- Office hours: Monday to Saturday, 9AM to 6PM
We aim to acknowledge all privacy enquiries within 5 business days and to provide a full response within 30 days. If the matter is complex, we will keep you informed of our progress.