1. About These Terms
These Terms and Conditions govern your use of The Clubhouse Casino website, its games, bonuses, and all associated services available at the-clubhouse-casino-au.com. By registering an account, accessing the platform, or placing a wager, you confirm that you have read, understood, and agreed to be bound by everything set out below.
If you do not agree with any part of these Terms, you should not use this website or create an account.
The Clubhouse Casino operates from Level 20, 69 Ann St, Brisbane City QLD 4000, Australia. You can reach us at contact@the-clubhouse-casino-au.com or by calling +61 402 369 206 during business hours, Monday to Saturday, 9AM to 6PM.
2. Eligibility and Account Registration
2.1 Age and Residency Requirements
Participation in real-money gaming on The Clubhouse Casino is strictly limited to individuals who meet all of the following criteria:
- You are at least 18 years of age.
- You are physically located in a jurisdiction where online casino gaming is not prohibited by local law.
- You are accessing the platform as an individual, not on behalf of any business or third party.
- You are not listed on any self-exclusion register, including those administered under Australian state or territory gambling regulations.
The Clubhouse Casino takes age verification seriously. We reserve the right to request proof of age at any point during your account lifecycle. Services will be suspended pending satisfactory verification, and any winnings generated during an unverified period may be withheld.
2.2 Account Creation
Each person may hold only one registered account with The Clubhouse Casino. Creating duplicate accounts, whether under your own name or using another person’s identity, is strictly prohibited and will result in immediate account closure and forfeiture of any associated funds.
When registering, you must provide accurate, complete, and current personal information including your legal name, date of birth, residential address in Australia, and a valid email address. It is your responsibility to keep this information up to date.
2.3 Account Security
You are solely responsible for maintaining the confidentiality of your login credentials. The Clubhouse Casino will not be held liable for any losses arising from unauthorised access to your account where you have failed to take reasonable precautions to secure your password. If you believe your account has been compromised, contact our support team immediately at contact@the-clubhouse-casino-au.com.
3. Australian Legal Framework
3.1 Interactive Gambling Act 2001
The Interactive Gambling Act 2001 (Cth) is the primary piece of Commonwealth legislation governing online wagering in Australia. Certain forms of online gambling are regulated under this Act, and The Clubhouse Casino operates in compliance with its applicable provisions. Players are responsible for ensuring that their own use of the platform aligns with any state or territory obligations that may apply to them individually.
3.2 Anti-Money Laundering and Counter-Terrorism Financing
The Clubhouse Casino adheres to obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated rules. This means we are required to:
- Collect and verify identifying information from account holders.
- Monitor transactions for activity that may indicate money laundering, fraud, or financing of illegal activity.
- Report suspicious matters to the Australian Transaction Reports and Analysis Centre (AUSTRAC) where required by law.
- Retain transaction records for the periods prescribed under applicable legislation.
We may request additional documentation at any time in connection with these obligations. Failure to provide requested information within a reasonable timeframe may result in account restriction or closure.
3.3 Privacy Act 1988
The collection, use, and storage of your personal information is governed by The Clubhouse Casino’s Privacy Policy, which is consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our platform, you consent to the handling of your personal data as described in that policy.
4. Deposits and Withdrawals
4.1 Currency
All transactions on The Clubhouse Casino are conducted in Australian Dollars (AUD) unless otherwise specified for cryptocurrency transactions, which are converted at the prevailing exchange rate at the time of processing.
4.2 Deposits
Deposits must be made using payment methods registered in your own name. Third-party deposits are not permitted under any circumstances. The Clubhouse Casino does not accept cash. Minimum and maximum deposit limits apply depending on the payment method selected, and these are displayed at the time of transaction.
4.3 Withdrawals
Withdrawal requests will only be processed after satisfactory identity verification has been completed. We may require supporting documents including, but not limited to:
- Government-issued photo identification (e.g., Australian passport or driver’s licence).
- Proof of residential address (e.g., utility bill or bank statement issued within the last three months).
- Proof of payment method ownership.
Withdrawals are generally returned to the same method used for the corresponding deposit. Processing times vary by method. Cryptocurrency withdrawals are typically processed faster than traditional banking transfers. The Clubhouse Casino reserves the right to conduct additional checks before approving a withdrawal, particularly for large sums or where unusual account activity has been detected.
4.4 Chargebacks and Disputed Transactions
Initiating a chargeback or payment dispute through your bank or payment provider while funds remain in your account, or after withdrawals have been processed, is considered a breach of these Terms. The Clubhouse Casino reserves the right to recover any funds unlawfully obtained through chargeback abuse, including through legal means where applicable.
5. Bonuses and Promotions
5.1 General Bonus Terms
The Clubhouse Casino offers a range of promotional offers to both new and existing players, including the Exclusive Clubhouse Starter Pack of AU$750 in bonus funds plus 100 Free Spins, a 100% deposit match up to AU$500 on your first deposit, a High Roller Bonus of 150% up to AU$2,000, and no-deposit free spins for eligible players.
All bonuses are subject to specific wagering requirements, game restrictions, minimum deposit thresholds (where applicable), time limits, and maximum withdrawal caps. Full details for each promotion are published on the relevant bonus pages of this website. Where any conflict exists between the specific bonus terms and these general Terms and Conditions, the specific bonus terms take precedence.
5.2 Bonus Eligibility
Unless stated otherwise, bonuses are available to verified Australian players with a single registered account in good standing. The Clubhouse Casino reserves the right to exclude individual players from specific promotions based on account history, previous bonus usage, or other factors at its reasonable discretion.
5.3 Abuse of Bonuses
Any attempt to exploit bonuses through methods including but not limited to creating multiple accounts, collusion with other players, systematic low-risk wagering patterns designed to clear wagering requirements without meaningful play, or other forms of bonus fraud will result in immediate account suspension, cancellation of all associated bonuses and winnings, and potential referral to relevant authorities.
5.4 Modification and Withdrawal of Promotions
The Clubhouse Casino reserves the right to amend, suspend, or discontinue any promotion at any time. Where a promotion is active and you are in the process of meeting its requirements, reasonable notice will be provided before any material change takes effect.
6. Responsible Gambling
6.1 Our Commitment
The Clubhouse Casino recognises that gambling can cause harm when it ceases to be a form of entertainment. We are committed to supporting the wellbeing of our players and providing access to tools that help individuals maintain control over their gambling activity.
6.2 Player Controls
The following tools are available to all registered players:
- Deposit limits – set daily, weekly, or monthly caps on the amount you can deposit.
- Session time limits – restrict how long you can remain logged in during any single session.
- Reality checks – receive periodic reminders of how long you have been playing.
- Cool-off periods – temporarily suspend access to your account for a defined period.
- Self-exclusion – permanently close your account and prevent re-registration for a minimum period, which cannot be reversed during its term.
To activate any of these tools, contact our support team at contact@the-clubhouse-casino-au.com.
6.3 External Support Services
If you or someone you know is experiencing difficulties related to gambling, we encourage you to seek support from:
- Gambling Help Online – www.gamblinghelponline.org.au (free, confidential service available 24/7).
- Lifeline Australia – 13 11 14.
- Beyond Blue – 1300 22 4636.
6.4 Underage Gambling Prevention
The Clubhouse Casino takes the protection of minors seriously. If you share a device or household with individuals under 18, we strongly recommend using parental control software and ensuring that your account credentials are not accessible to them. If you become aware that a minor has accessed our platform through your account, notify us immediately.
7. Prohibited Conduct
The following activities are strictly prohibited on The Clubhouse Casino platform:
- Providing false information during registration or verification.
- Using another person’s account or payment method without their explicit permission.
- Attempting to access, reverse engineer, or interfere with the platform’s software, servers, or security systems.
- Using automated tools, bots, scripts, or artificial intelligence to gain an unfair advantage in gameplay.
- Exploiting software bugs or glitches; any winnings derived from known bugs must be reported and will not be honoured.
- Using the platform in connection with any money laundering, fraud, or other criminal activity.
- Behaving abusively, offensively, or in a threatening manner toward The Clubhouse Casino staff or other players.
- Registering or using the platform if you are a current employee, contractor, or close family member of The Clubhouse Casino or its affiliated software providers.
Violation of any of the above may result in immediate account suspension, permanent ban, forfeiture of funds, and referral to relevant law enforcement or regulatory bodies.
8. Intellectual Property
All content on the-clubhouse-casino-au.com, including but not limited to the website design, logo, game assets, written content, promotional materials, and software interfaces, is the intellectual property of The Clubhouse Casino or its licensed suppliers. Nothing in these Terms grants you any right to reproduce, distribute, or commercially exploit any part of this content without express written permission.
You are permitted to access and use the website for personal, non-commercial purposes only.
9. Limitation of Liability
The Clubhouse Casino provides its platform on an “as available” basis. While we take reasonable steps to ensure continuous, secure operation of the website and its games, we cannot guarantee that the service will be uninterrupted, error-free, or free from technical faults at all times.
To the maximum extent permitted under Australian Consumer Law and other applicable legislation, The Clubhouse Casino’s liability to you in connection with these Terms or your use of the platform is limited to the amount you have deposited in the relevant session giving rise to the claim. We are not liable for any indirect, incidental, consequential, or punitive losses.
Nothing in these Terms is intended to exclude rights that cannot be excluded under the Australian Consumer Law, including statutory guarantees relating to the supply of services.
10. Account Closure and Termination
10.1 Closure by the Player
You may request closure of your account at any time by contacting contact@the-clubhouse-casino-au.com. Any remaining balance in your account at the time of closure, after accounting for outstanding bonus requirements, will be returned to you via your verified withdrawal method, subject to standard identity checks.
10.2 Closure by The Clubhouse Casino
We reserve the right to suspend or permanently close any account, with or without prior notice, where:
- A breach of these Terms has occurred or is suspected.
- Fraudulent, abusive, or illegal activity is detected or suspected.
- We are required to do so under applicable law or a regulatory direction.
- The account has been inactive for a period exceeding 12 consecutive months, following the provision of reasonable notice to your registered email address.
Where closure results from confirmed fraud or a breach of these Terms, any remaining balance may be forfeited.
11. Dormant Accounts
An account is considered dormant after 12 months of inactivity, meaning no login, deposit, withdrawal, or gameplay has occurred during that period. Prior to any action being taken on a dormant account, The Clubhouse Casino will attempt to contact you at your registered email address. If no response is received within 30 days of that notification, a monthly maintenance fee may be applied to the account balance, or the balance may be processed in accordance with applicable unclaimed money legislation in your state or territory of residence.
12. Dispute Resolution
12.1 Internal Complaints
If you have a complaint regarding our services, your account, or the outcome of a game, the first step is to contact our support team at contact@the-clubhouse-casino-au.com or by calling +61 402 369 206. We aim to acknowledge all complaints within 48 hours and resolve them within 14 business days.
12.2 Escalation
If you are not satisfied with the resolution provided by The Clubhouse Casino, you may escalate the matter to the relevant state or territory gambling regulator in Australia, depending on your jurisdiction of residence.
12.3 Game Outcomes
All game results on The Clubhouse Casino platform are determined by certified Random Number Generator (RNG) software. In any dispute over a game outcome, the server-side records maintained by The Clubhouse Casino will be treated as the definitive record. If you believe a game malfunction has occurred, you must report it before placing any further wagers in that session.
13. Changes to These Terms
The Clubhouse Casino may revise these Terms and Conditions from time to time to reflect changes in our services, applicable law, or regulatory guidance. Where changes are material, we will notify registered players via their registered email address or through a prominent notice on the website prior to the changes taking effect. Continued use of the platform after such notification constitutes your acceptance of the revised Terms.
If you do not agree with the updated Terms, you may close your account without penalty before the revision date takes effect.
14. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from or in connection with these Terms that cannot be resolved through our internal complaints process will be subject to the exclusive jurisdiction of the courts of Queensland, unless applicable consumer protection laws in your state or territory provide otherwise.
15. Contact Information
For all questions, complaints, or requests relating to these Terms, please contact The Clubhouse Casino through any of the following channels:
- Email: contact@the-clubhouse-casino-au.com
- Phone: +61 402 369 206
- Post: Level 20, 69 Ann St, Brisbane City QLD 4000, Australia
- Office hours: Monday to Saturday, 9AM to 6PM
You can also reach us through our official social media channels: