Playing Smart Starts Here
At The Clubhouse Casino, we believe that good entertainment never comes at the expense of your wellbeing. Gambling is meant to be enjoyable, and for the vast majority of our players it stays that way. But we also know that some people find it harder to keep things in check, and when that happens, it matters that the right tools and support are easy to find.
This page is for anyone who wants to take a closer look at how they’re playing, whether that’s setting a few limits as a precaution or reaching out for proper help. There’s no judgement here. Just practical information, honest resources, and a team you can contact any time.
Know the Signs of Problem Gambling
Problem gambling rarely looks dramatic from the outside. It tends to build gradually, and many people don’t notice it until the behaviour has already caused real harm. Some of the more common warning signs include:
- Spending more money on gambling than you can afford to lose
- Chasing losses by placing bigger or more frequent bets
- Feeling irritable or restless when you’re not gambling
- Gambling to escape stress, anxiety, or difficult emotions
- Lying to family or friends about how much time or money you spend gambling
- Borrowing money or selling belongings to fund gambling
- Neglecting work, study, or personal relationships because of gambling
- Failed attempts to cut back or stop
If any of these resonate with you, it’s worth taking them seriously. Recognising a pattern early makes it far easier to address.
Tools Available on Your Account
The Clubhouse Casino provides a range of responsible gambling tools that you can activate directly from your account. These tools are there to give you control, and we encourage you to use them even if you don’t feel you have a problem right now.
Deposit Limits
You can set daily, weekly, or monthly limits on how much you deposit into your account. Once a limit is in place, it takes effect immediately. If you want to raise a limit, a cooling-off period applies before the change kicks in. Lowering a limit, however, takes effect straight away.
Loss Limits
Loss limits cap the amount you can lose within a chosen time frame. This tool is particularly useful if you find that chasing losses is something you’re prone to. Like deposit limits, reductions apply immediately while increases require a waiting period.
Session Time Limits
You can restrict how long each gaming session runs before you’re automatically logged out. This helps break the habit of losing track of time during play.
Reality Checks
Reality check notifications appear on screen at intervals you choose, reminding you how long you’ve been playing and how much you’ve spent. You can set these to pop up every 15, 30, or 60 minutes.
Cool-Off Period
If you feel like you need a short break from gambling, a cool-off period lets you temporarily suspend your account for anywhere from 24 hours to several weeks. You won’t be able to log in or place bets during this time.
Self-Exclusion
Self-exclusion is a more serious step that prevents you from accessing your account for an extended period, typically between six months and five years, or permanently. During a self-exclusion, you will not receive any promotional communications from us. If you request self-exclusion, we ask that you also consider enrolling in national exclusion programs that cover multiple operators.
To activate any of these tools, log into your account and navigate to the Responsible Gambling section, or contact our support team directly at contact@the-clubhouse-casino-au.com or by phone on +61 402 369 206.
National Self-Exclusion: BetStop
BetStop is Australia’s National Self-Exclusion Register, operated by the Australian Communications and Media Authority (ACMA). It allows you to exclude yourself from all licensed interactive wagering services in Australia through a single registration.
Once you register with BetStop, all participating licensed operators are required by law to prevent you from opening new accounts or placing bets. The exclusion can be set for a minimum of three months up to a lifetime ban. Registering on BetStop is free, confidential, and takes effect within 24 hours across all participating services.
You can register at www.betstop.gov.au.
Australian Support Organisations
If you’re concerned about your own gambling or that of someone close to you, these services provide free, confidential support across Australia.
Gambling Help Online
Gambling Help Online offers free chat, phone, and email support around the clock, every day of the year. You can speak with a trained counsellor without giving your name if you prefer.
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call, 24/7)
Lifeline Australia
Lifeline provides crisis support for Australians experiencing personal difficulty, including gambling-related distress. Their counsellors are available any time of day or night.
- Website: www.lifeline.org.au
- Phone: 13 11 14 (24/7)
Beyond Blue
Beyond Blue supports Australians dealing with anxiety, depression, and related mental health challenges, which often go hand in hand with problem gambling.
- Website: www.beyondblue.org.au
- Phone: 1300 22 4636
MensLine Australia
MensLine provides telephone and online support for men dealing with a range of issues, including gambling harm.
- Website: www.mensline.org.au
- Phone: 1300 78 99 78
Gamblers Anonymous Australia
Gamblers Anonymous runs peer support meetings across Australia, offering a community of people who understand gambling problems from the inside.
- Website: www.gamblersanonymous.org.au
Protecting Minors
The Clubhouse Casino operates exclusively for adults aged 18 and over. We do not knowingly allow anyone under the legal age to open an account or participate in gambling. Age verification is required as part of the registration process, and additional checks may be carried out at any point.
If you share a device with younger people in your household, we strongly recommend using parental control software to prevent access to gambling websites. Some options available to Australian households include:
If you have any suspicion that a minor may have accessed or is attempting to access your account, please contact us immediately.
Gambling and Alcohol or Other Substances
Gambling while under the influence of alcohol or other substances significantly impairs your ability to make clear-headed decisions. We recommend avoiding sessions when your judgement may not be at its sharpest. If you notice that your gambling tends to happen alongside drinking or other substance use, that’s worth reflecting on, and it may be worth mentioning to a counsellor.
Keeping Gambling in Perspective
Responsible gambling isn’t just about crisis management. It’s also about the habits that keep play enjoyable over the long run. A few straightforward principles that tend to help:
- Treat gambling as entertainment, not a way to make money
- Only ever play with money you can afford to lose
- Set a budget before you start and stick to it regardless of results
- Take regular breaks during sessions
- Balance gambling with other leisure activities
- Don’t gamble when you’re stressed, tired, or emotionally low
- Keep track of time spent playing, not just money spent
Our Commitments Under Australian Law
The Clubhouse Casino operates in accordance with the Interactive Gambling Act 2001 (Cth) and the applicable regulations governing online gambling in Australia. As part of our obligations, we are required to:
- Verify the age and identity of all account holders
- Provide access to responsible gambling tools at no cost
- Honour self-exclusion requests promptly and without obstruction
- Refrain from extending credit to players for the purpose of gambling
- Cooperate with the national BetStop register
- Display responsible gambling messaging throughout our platform
- Provide clear access to support services for any player who requests it
We take these obligations seriously, and compliance is not treated as a box-ticking exercise. If you believe we have fallen short in any area, we want to hear about it.
Talk to The Clubhouse Casino Team
Our support team is available around the clock. If you want to discuss any responsible gambling tools, request a self-exclusion, or simply have a conversation about your account, don’t hesitate to get in touch.
- Email: contact@the-clubhouse-casino-au.com
- Phone: +61 402 369 206
- Address: Level 20, 69 Ann St, Brisbane City QLD 4000, Australia
You can also use the contact form on our Contact Us page. Conversations about responsible gambling are always treated with care and complete confidentiality.