Operator Information and Corporate Details
The Clubhouse Casino is owned and operated by Dama N.V., a company duly incorporated and registered under the laws of Curaçao. The company’s registered office is located at Julianaplein 36, Willemstad, Curaçao, and it holds company registration number 152125 in the Curaçao Chamber of Commerce and Industry. Dama N.V. is the legal entity responsible for all aspects of the operation of this platform, including but not limited to the acceptance of wagers, management of player accounts, processing of financial transactions, and compliance with applicable regulatory requirements.
The platform is accessible to eligible players via https://the-clubhouse-casino-au.com/. All contractual relationships arising from the use of this website are governed by the terms and conditions of Dama N.V. as the licensed operator.
Gaming Licence and Regulatory Authority
The Clubhouse Casino operates under a valid online gaming licence issued by Antillephone N.V. (also referred to as Curaçao eGaming), an authorised licensing authority operating under the jurisdiction of Curaçao. The licence details are as follows:
- Licence Number: 8048/JAZ2020-013
- Licence Type: Online Gaming Licence (B2C)
- Licensing Jurisdiction: Curaçao, Kingdom of the Netherlands
- Regulatory Authority: Curaçao Gaming Authority (CGA)
The Curaçao Gaming Authority is the competent supervisory body responsible for the oversight of online gaming activities conducted from within the jurisdiction of Curaçao. The CGA operates pursuant to the National Ordinance on Games of Chance (Landsverordening op de kansspelen, “LOK”) and has responsibility for ensuring that licensed operators maintain appropriate standards of player protection, financial integrity, fair gaming, and anti-money laundering compliance.
Players may verify the current validity of this licence by consulting the official Curaçao Gaming Authority licence register at www.gamingcontrolcuracao.org.
Territorial Scope and Eligibility
The services provided by The Clubhouse Casino are made available to eligible players in international markets, including Australia, subject to applicable local laws and regulations. The platform specifically operates an Australian-facing version of its service, denominated in Australian Dollars (AUD), and is designed to comply with the requirements of the Interactive Gambling Act 2001 (Cth) and related Commonwealth and State legislation to the extent applicable to offshore-licensed operators.
Age Restrictions
Access to and participation in any real-money gaming activity offered by The Clubhouse Casino is strictly restricted to persons who are 18 years of age or older. This minimum age requirement applies to all players regardless of their country of residence. The operator maintains robust age verification procedures as part of its account registration and Know Your Customer (KYC) compliance process. Any account found to be held by a person under the age of 18 will be immediately suspended, and any funds held in such an account will be subject to review in accordance with applicable regulatory requirements.
The operator does not knowingly accept registrations from, or permit real-money gaming by, individuals who do not meet this age threshold. Players who are unsure of the minimum legal age for online gambling in their specific territory of residence are advised to seek independent legal advice prior to registering an account.
Anti-Money Laundering and Know Your Customer Policy
The Clubhouse Casino is committed to full compliance with all applicable anti-money laundering and counter-terrorism financing legislation and regulatory guidance. The operator’s AML/KYC framework is implemented in accordance with the requirements of the Curaçao Gaming Authority and applicable international standards, including guidelines issued by the Financial Action Task Force (FATF).
Know Your Customer (KYC) Procedures
All players are required to complete a mandatory identity verification process prior to the processing of their first withdrawal request, or at such earlier time as the operator deems necessary based on risk assessment criteria. KYC documentation requirements include, but are not limited to:
- A valid government-issued photographic identity document, such as an Australian passport or Australian driver’s licence;
- Proof of current residential address, such as a utility bill or bank statement issued within the preceding three months;
- Proof of ownership of the payment method used to fund the account, such as a copy of a bank card or a screenshot of a registered e-wallet account.
The operator reserves the right to request additional documentation at any time where it has reasonable grounds to do so, including but not limited to verification of the source of funds or source of wealth. Verification is ordinarily completed within 24 to 48 business hours of receipt of all required documents in a legible and complete form.
Anti-Money Laundering Controls
The operator maintains an active transaction monitoring programme designed to detect, assess, and report suspicious financial activity. All player transactions are subject to automated and manual review. Where the operator identifies patterns of activity that are inconsistent with normal gaming behaviour or that may indicate money laundering, fraud, or other financial crime, it is obligated to file a suspicious activity report with the relevant competent authority and may suspend or terminate the relevant account pending further investigation.
The operator does not accept anonymous transactions and requires all payment methods used to be registered in the verified name of the account holder. Transfers from unidentified or third-party sources are not permitted.
Data Protection and Privacy
The Clubhouse Casino applies data protection practices consistent with recognised international standards for the handling of personal data, including the principles set out in the General Data Protection Regulation (GDPR) and the Privacy Act 1988 (Cth) of Australia.
All data transmitted between the player’s device and the platform’s servers is protected using 256-bit Secure Socket Layer (SSL) encryption technology, which is the same level of encryption applied by major financial institutions. Personal data collected in the course of account registration, verification, and gameplay is stored on secure servers with restricted access and is subject to regular security audits.
Player personal information is not sold, leased, or otherwise disclosed to third parties except:
- where disclosure is required to comply with a legal obligation or a regulatory requirement;
- where disclosure is necessary for the provision of contracted payment processing or fraud prevention services, subject to appropriate data processing agreements; or
- where the player has provided express written consent.
Players have the right to request access to, correction of, and in applicable circumstances, deletion of their personal data held by the operator. Such requests should be directed to the operator’s data protection contact via the details set out in the Contact Us section of this website.
Responsible Gambling
The Clubhouse Casino recognises the potential for gambling to cause harm to a minority of players and considers it a core operational obligation to promote safer gambling practices. The operator’s responsible gambling policy applies to all players on the platform and is implemented through both proactive tools and access to external support services.
Player Protection Tools
The following tools are available to all registered players through their account settings and may be activated at any time without charge:
- Deposit limits: Players may set daily, weekly, or monthly limits on the total amount deposited into their account. Once set, limits take effect immediately when reduced and are subject to a cooling-off period when increased.
- Session time limits and reminders: Players may configure session duration reminders and time-based restrictions on their active gameplay.
- Loss limits: Players may establish maximum loss thresholds within defined timeframes.
- Self-exclusion: Players who wish to take a temporary or permanent break from gambling may request self-exclusion for a minimum period of six months. During the exclusion period, the account is suspended and the player will not receive any promotional communications.
- Reality checks: Automated notifications are available to remind players of the time elapsed during a gaming session.
External Support Resources
Players who are concerned about their gambling behaviour, or who are experiencing difficulties related to gambling, are encouraged to seek independent professional support. The following free and confidential services are available to persons located in Australia:
- National Gambling Helpline: 1800 858 858 (24 hours, 7 days a week)
- Gambling Help Online: www.gamblinghelponline.org.au
- Lifeline Australia: 13 11 14
The operator does not target individuals who have self-excluded or who have identified themselves as having gambling-related difficulties with any form of promotional communication.
Dispute Resolution
The operator is committed to resolving player complaints and disputes in a fair, timely, and transparent manner. The following process applies to all formal complaints submitted by players in respect of the operation of The Clubhouse Casino.
Internal Complaints Procedure
In the first instance, players are required to submit their complaint directly to the operator’s customer support team, which is available 24 hours per day, seven days per week, via live chat or by email at support@the-clubhouse-casino-au.com. All complaints are logged upon receipt and assigned a reference number. The operator will acknowledge receipt within 48 hours and aims to provide a substantive response within 14 days. Complex matters requiring further investigation may take longer, in which case the player will be notified of the expected timeframe.
Escalation and External Dispute Resolution
In the event that a player is not satisfied with the outcome of the internal complaints process, or where the operator has failed to respond within a reasonable period, the player may escalate the matter to an external dispute resolution body. Players may direct unresolved disputes to the Curaçao Gaming Authority, which has jurisdiction over the operator by virtue of the gaming licence held. Contact details and submission procedures for the CGA are available at www.gamingcontrolcuracao.org.
All disputes are subject to the laws of Curaçao, and by accepting the operator’s terms and conditions, players acknowledge the exclusive jurisdiction of the competent courts of Curaçao in relation to any legal proceedings arising from the use of this platform, except where mandatory consumer protection legislation applicable in the player’s country of residence provides otherwise.
Disclaimer
The information set out on this page is provided for informational purposes and reflects the licensing and compliance status of The Clubhouse Casino as at the date of publication. Regulatory requirements are subject to change, and players are encouraged to consult the most current version of this page and to seek independent legal advice if they have questions about the legality of online gambling in their jurisdiction of residence. The operator accepts no liability for any inaccuracies arising from changes in applicable law or regulatory framework occurring after the date of publication of this page.